RETURNS

NEED TO MAKE A RETURN?

If you’re not 100% satisfied with your purchase, you can return your unworn item(s) in original packaging within 30 days of purchase. We will happily issue a refund when you provide proof of purchase. All refunds will be processed to your original form of payment.

Purchased within
the last 30 days

• ONLINE RETURNS

If you meet the conditions above please head to the RETURNS page on the website where your item was purchased to lodge your return.

Pack your items in their original packaging (including the shoe box!)

Please allow 5-10 business days for your return to reach our warehouse. If approved, your refund will be processed as soon as possible and we will notify you by email. Please allow up to 2 weeks for processing and funds to reach your account.

RETURNS FAQS

Can I exchange an item?

Unfortunately we are unable to facilitate exchanges. If you wish to change an item for another size, colour or style, we recommend you return the original item and make a new purchase.

Can I return sale items?

Items that were bought during a sale or discount promotion will be refunded for the amount paid for the item i.e. the listed price for that item at time of order less the discount applied.

What do I do if my items are faulty?

Jaobdonald’s Returns Policy includes the rights you are entitled to under the Australian Consumer Law. If you believe your product to be faulty, please contact our Customer Happiness Team. Jaobdonald may request photos of the fault claim prior to approving the return. We may also consult with the supplier or manufacturer to determine if the item is faulty. If the item is found to be faulty, you will receive a full refund for that item including the delivery charge unless the delivery charge has been previously refunded for that order.